Liability for Fees

a) Unless agreement is reached to the contrary, the arrangement fee & professional mediation fee, together with any other expenses, will be borne equally between the parties.

b) Responsibility for the fee rests with the instructing individual.

Invoicing 

c) Details will be given in the Letter of Appointment.

Invoice: detailing the arrangement fee and costs of the initial scheduled period [or fixed fee] and venue costs (if any);

d) Invoice is payable, in full, upon receipt and no later than seven working days in advance of the mediation, as a precondition to the mediation taking place.

e) Where an invoice is not settled in full prior to the mediation, We may allow the mediation to proceed subject to receiving an undertaking from the parties' solicitors in writing to settle the full amount of the invoice, if still unpaid by the client, within 14 days of the date of the mediation.

f) We reserve the right to charge interest on late payment of invoices compounded quarterly from the due date of payment accruing daily at the rate of 8%.

Cancellation Policy

g) In certain instances, postponement of mediation is inevitable. No cancellation fee will apply to a postponed mediation, other than any irrecoverable expenses (e.g. venue cancellation fees).

h) We levy a fee to cover costs where a mediation is cancelled which will be as follows;

(i) cancellation 5 or more working days before the mediation was due to take place: no mediation fee shall be payable other than the standard arrangement fee and any irrecoverable expenses (such as venue costs etc) incurred.

(ii) cancellation 3-4 working days before mediation was due to take place: the standard arrangement fee plus 25% of the agreed professional mediation daily rate fee shall be payable in addition to the irrecoverable expenses (such as venue costs etc) incurred.

(iii) cancellation 3 working days before mediation was due to take place: the standard arrangement fee plus 50% of the agreed professional mediation daily rate fee plus the fees for any preparation time actually spent by the mediator shall be payable in addition to the irrecoverable expenses (such as venue costs etc) incurred.

(iv) Where a cancellation is made within 48 hours of the mediation date (excluding Saturday, Sunday and public holidays): the full agreed fees will be payable in addition to the irrecoverable expenses (such as venue costs etc) incurred.

Complaints handling procedure

i. We operates a 'Complaints handling procedure please refer to this section for details.